At the University of Pretoria, we take pride in fostering an environment where Action, Collaboration, Diversity, and Excellence are not just words, but the foundation of everything we do. These values shape our culture and guide how we serve and support every student, staff member, and stakeholder in our community.

To reinforce this commitment, we are excited to share a short video showcasing how our values-driven customer experience enhances every interaction across our institution. This initiative ensures that we consistently deliver seamless, personalised and value-driven engagements that meet and exceed expectations at every touchpoint.

By aligning our customer-centric approach with UP’s core values, we:

• Foster collaboration across departments for a smooth, integrated experience.
• Celebrate diversity by ensuring inclusivity in all our engagements.
• Take action to create meaningful connections that empower our community.
• Uphold excellence by continuously improving how we support and engage with you.

This initiative is also closely aligned with UP’s digital transformation goals, ensuring that technology enhances our ability to deliver efficient, innovative, and responsive services that put people first.

We invite you to watch the video and see how, together, we are shaping a responsive, human-centred university experience that makes a real difference.

Watch the video here!