Martha Matjeke, an administrative officer in UP’s Faculty of Health Sciences, chats about her role at UP and the satisfaction she derives from working with a diverse team.

For Martha Matjeke, an administrative officer in the Faculty of Health Sciences at the University of Pretoria (UP), diversity is more than just a mix of different backgrounds and nationalities – “it’s about embracing the richness that comes from varied perspectives, experiences and cultures”, she says.

This belief is not just theoretical – her background, which straddles African and Indian cultures, has given her a personal understanding of how diversity shapes both personal and professional environments. At the faculty, Matjeke enjoys working in a truly diverse team.

“We have representation across genders, races and age groups, creating a collaborative and inclusive atmosphere,” she notes, pointing out that this experience mirrors her upbringing, where she had to navigate two distinct cultural backgrounds.

Before joining UP, Matjeke gained extensive experience in academic administration. She holds a National Diploma in Public Relations Management and is completing a bachelor’s degree in Communication Science and Media Studies through the University of South Africa; she is expected to graduate this year.

Matjeke’s professional journey spans two major institutions. She worked for seven years at the Tshwane University of Technology, followed by another seven years at North-West University (NWU), where she honed her skills in communication and public relations.

“These experiences gave me a well-rounded perspective and a deep understanding of both academic and professional communication landscapes,” she explains.

What attracted Matjeke to UP was the institution’s stellar reputation as a leading university. During her time at NWU, she appreciated the support for her studies, but her ultimate goal was always UP. After attending 10 interviews, her persistence paid off when she finally secured her dream position.

“Returning to Pretoria, where my family is based, was both a personal and professional goal. Working at UP, a prestigious and dynamic institution, has been a long-standing desire.”

As an administrative officer for undergraduate studies, Matjeke handles key processes such as applications, enrolments and academic records, particularly for the Bachelor of Clinical Medical Practice and Dietetics programmes. Her responsibilities range from ensuring the accurate processing of applications to supporting students throughout their academic journey.

“One of the most important aspects of my role is providing clear guidance and support to students,” she says.

She is no stranger to challenges, particularly in student administration. With high volumes of applications for healthcare programmes, many applicants do not meet the necessary requirements. Matjeke’s approach to managing this is grounded in empathy and clear communication.

“I always aim to provide thoughtful explanations, ensuring that the applicants understand the decisions made.”

Looking ahead, she would like to see improved communication between leadership and frontline staff.

“Often, those on the ground are best positioned to understand applicants' frustrations,” Matjeke explains.

She believes that strengthening these channels of communication would create a more effective system for addressing concerns.

What Matjeke enjoys most about her job is the opportunity to support students.

“Guiding and assisting them, from when they are prospective applicants to their graduation, brings me genuine satisfaction,” she says.

On the flip side, her least favourite part of the job is delivering disappointing news to hopeful applicants, especially when they meet the minimum requirements but are not selected.

In her free time, Matjeke enjoys reading, playing chess and continuing her studies. She values a relaxed, positive environment and has little patience for those who shirk accountability.

Her favourite things? Chess tops her list of sports, while she relishes Indian food. Her heroes include Nelson Mandela and Steve Biko, icons who, like her, understand the importance of diversity and dedication in shaping a better future.