The Department of Library Services continuously strives towards the improvement of our services to University of Pretoria staff members and students.

The importance of the virtual library became more apparent in light of the challenges posed by the COVID-19 pandemic. Last year, the library circulated a survey to assess users’ experience of the virtual library in order to improve the user experience.

The Department of Library Services would like to thank all participants for contributing to the survey and for providing us with valuable data. With the gathered information, library staff will be able to significantly improve the experience of the virtual library.

Each problem raised by survey participants is being carefully considered by our dedicated library staff in order to find solutions.

The report can be accessed through the following link:

http://www.library.up.ac.za/quality/docs/OnlineLibrarySurveyReport2020.pdf

Further news regarding the library’s responses and solutions to the issues raised by survey participants will soon be made available.