Service Management Automation (SMAX)

Posted on December 08, 2020

The digital enterprise journey ahead of ITS, requires deployment choice, automation, analytics and machine learning which are key success factors in assessing how users experience service delivery. ITS embraced an agile and innovated approach to Information Technology Service Management (ITSM) and realized the benefits such have on the quality, speed and agility of services provided.

For more information, click: https://www.up.ac.za/smax 

- Author ITS

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