Service Management Automation (SMAX)

The digital enterprise journey ahead of ITS, requires deployment choice, automation, analytics and machine learning which are key success factors in assessing how users experience service delivery. ITS embraced an agile and innovated approach to Information Technology Service Management (ITSM) and realized the benefits such have on the quality, speed and agility of services provided.

Users may order services which are purposefully placed under service portfolios addressing the immediate need to request support or additional services in delivering day-to-day activities in moving the University forward.

Business Systems
Business Systems

UP IT Services offers comprehensive technology systems to support business services, e.g.: Application and Database Services (Management & Development)...Read more

Communication & Collaboration Systems
Communication & Collaboration Systems

UP IT Services offers a broad spectrum of services and tools in support of communications and collaboration such as e-mail, mobile services...Read more

Support & Infrastructure
Support & Infrastructure

UP IT Services offers a comprehensive range of client support services, including desktop and laptop support, as well as access to site-licensed software...Read more

 

Teaching & Learning Technologies
Teaching & Learning Technologies

UP IT Services offers a range of technology services that support teaching and learning, such as classroom technology, learning management...Read more

Research Computing Services
Research Computing Services

UP IT Services offers a range of Research Computing Services including computing, storage, and visualization resources and services to support specialized research that...Read more

Information Security & Business Continuity
Information Security & Business Continuity

UP IT Services offers a wide range of services to ensure the security, integrity and availability of the University’s data and systems, as well as compliance...Read more

 

Professional Services
Professional Services

UP IT Services offers a broad spectrum of ICT professional services available from the various ITS support areas...Read more

 
 

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