Changes to UP Portal

Posted on September 11, 2015

As was communicated recently, changes will shortly be made to the UP Portal sign-on process.

  • In future, every time a user signs onto the UP Portal, the system will check when that user last changed their Portal password.  If, the user’s last password change was more than 60 days ago, the system will remind the user that a change of password is now overdue.
  • Should the user’s last password change have taken place within the last 60 days, then should the user navigate from the UP Portal to one of the PeopleSoft systems, they will then not be obliged to re-enter their Username/Password credentials for this PeopleSoft system, i.e. their sign-on to that PeopleSoft system from the Portal will (where possible) be automated.
  • Users whose passwords have not been updated within the past 60 days will however be obliged to re-submit their user credentials every time they access a PeopleSoft system from within the UP Portal.

Reminder of Portal password change

If an alert is displayed advising the user that their portal password has not been updated within the mandated period, the user can elect to either:

  • Update their password, or
  • Postpone the updating of their password. 

However, if the user elects to postpone the updating of the password they will be reminded thereof on every subsequent sign-on to the UP Portal, until their password is eventually changed.

To avoid these constant reminders, users are advised to use the “Change password” link, displayed on the UP Portal login page, to change their UP Portal password as soon as they are informed during the UP Portal sign-on process that it is time to do so. 

Accessing a PeopleSoft enterprise system from the UP Portal with automatic user sign-on

In the near future, users who have rights to access the PeopleSoft HCM (Human Capital Management) and/or PeopleSoft Financials and/or PeopleSoft CRM (Customer Relationship Management) suites, will be automatically signed in to these systems from the Portal provided:

  • The user is already signed on to the UP Portal and has used the links in the Portal (System Portlets) to navigate to the PeopleSoft systems, and
  • Their Portal session is still active, and
  • The user has changed his/her password within the past 60 days.

If any one of these conditions is invalid, then the user will have to re-enter their user credentials (i.e. username and password) to log in to the PeopleSoft systems. 

Hint: To prevent the Portal session from expiring after 20 minutes whilst the user may be using a different system to which he/she navigated from the Portal, it is recommended that the user from time to time returns to the browser window that contains the UP Portal display and presses “F5” to refresh it.  In this way, the Portal session is kept active and will not expire.

More information

Should you wish to learn more about the process for (1) changing your password; (2) resetting a forgotten password, or (3) setting up your challenge questions for a future password reset, see:


- Author Information Technology Services

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