Title: New Power Dynamics in Academic Libraries: Developing a Critical Evaluation Strategy to Improve User Satisfaction with Web 2.0/3.0 Services

Summary

Web 2.0/3.0 technologies enable academic library users to generate, organize, and share content. This is transforming the traditional power dynamics between academic librarians and academic library users. Not much is known about the new power dynamics affecting relations between academic librarians and users in technology-driven knowledge societies. One may reasonably ask how the traditional balance of power between academic librarians and library users is shifting, and what the implications are for managing these new power dynamics. The new power dynamics can be analysed in an evaluation of user satisfaction with Web 2.0/3.0 e-services at academic libraries, which is where they surface most prominently.