Student Counselling Unit

Welcome to the Student Counselling Unit (SCU)

Dear Student,

We are happy to announce that we are actively servicing students during the COVID 19 lock-down period.

We know this is a difficult and challenging time for students and we would like to invite you to reach out to us if you need emotional support. 

Contact and enquiries: 

  • You can email us at [email protected]
  • Send a short message, leave your student number and cell phone number and we can set up an online appointment.
  • Alternatively, you can call us on 012 420 2333 and we will be in touch.  

During the lock-down period, we offer a telehealth service in the form of e-therapy sessions using whattsapp video call or zoom. 

These services are rendered within the regulations promulgated by the Health Professions Council of South Africa (HPCSA), the professional body where all our staff are registered. 

Many students have successfully engaged with our staff in these platforms. We offer therapy, can do referrals, as well as career counselling and career assessment.

The service is free to all registered students. 

We would like to urge all students to keep informed during this time, but to limit your exposure to fake news and sensationalist publications. Just follow the notifications and updates on the UP website for the latest official information on the national regulations and the pandemic. 

Students are also invited to visit our "Contact us" page as well as the "Self-help material for students" tab. Here you will find links to many other usefull resources.

The UP careline is available to students every day and even after hours and weekends.

  • Please call 0800 747 747 to talk to a counsellor.
  • The careline also serves as our crisis support line after hours and wekends, when our offices are closed. 

If you need to contact a medical practitioner during the time that the campus is under lock-down, please email the Student Health Services (SHS) at [email protected]. Arrangements have been made with one of the doctors at the SHS (Dr Janine Raubenheimer - 012 072 0032) to consult with our students during lock-down. You will have to produce a valid student card. She can consult via telehealth services and prescribe medication if need be. Medication will be at your own cost. 

We wish you all the best during this challenging time. Focus on progress, not perfection!

If you need emotional support, please reach out to us. 

Kind regards

The SCU Team 


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