Student Counselling Unit (SCU)

Welcome to the Student Counselling Unit (SCU)


Dear Student,

Welcome to the SCU where your mental health matters.

We invite you to explore our website and discover mental health resources and useful information. If you are using a mobile device, please navigate via the dropdown menu in the top left corner to see the various webpage sections. If you are on your laptop or PC, please use the Menu Tabs on the top of the screen.

The SCU offers psychological services to students. We are happy to announce that we are actively servicing students during the COVID 19 lock-down period.

We know this is a difficult and challenging time for students and we would like to invite you to reach out to us if you need emotional support. 

Contact and enquiries for personal consultations: 

  • You can email us at [email protected]
  • Send a short message, leave your student number and cell phone number and we can set up an online appointment.

During the lock-down period and while access to campus is restricted, we offer our services on a telehealth platform in the form of e-therapy sessions, using WhattsApp video call, Zoom, or Google Meet. 

These services are rendered within the regulations promulgated by the Health Professions Council of South Africa (HPCSA), the professional body where all our staff are registered. 

Many students have successfully engaged with our staff in these platforms. We offer therapy, can do referrals, as well as career counselling and career assessment.

The service is free to all registered students and available on all our campuses.

We would like to urge all students to keep informed during this time, but to limit your exposure to fake news and sensationalist publications. Just follow the notifications and updates on the UP website for the latest official information on the national lockdown regulations and the pandemic. 

Students are invited to visit our "Contact us" page to find resources and contact details.

Under the "Self-help material for students" tab you will find links to many other usefull resources, such as the podcasts developed specifically for our students.

Follow our monthly Mental Health Awareness events by clicking on the Mental Health Awareness tab on top. 

If you are on your student portal, please pay a visit to our friendly chatbot SCU-B, who will answer your mental health and wellness enquiries in a helpful way.  Read more here .

Cognitive training is now offered at SCU. A combination of valuable cognitive skills can help support learning for strong and weaker learners. Visit the "Services offered" tab in our menu to find out how the online cognitive training program can help you - It's free of charge !

The UP careline is available to students every day and even after hours and weekends.

  • Please call 0800 747 747 to talk to a counsellor.
  • The careline also serves as our crisis support line after hours and during  weekends, when our offices are closed. 

Please be advised that another resource exists to assist students with mental health related topics and counselling. HIGHER HEALTH in the Post Schooling Education Sector now has a dedicated 24-hour toll-free helpline for addressing the mental health and psycho-social support needs of our students and staff.

Access the 24-hour HIGHER HEALTH PSET helpline: Toll-free call 0800 36 36 36 or SMS 43336

Medical consultations:

Please visit the Student Health Services webpage. Their contact  number is 012 4202500 or send an email to [email protected]  A doctor is availbale to consult with students. Please provide your student number, name and cell phone number. Consultations are free, but some medications may be at your own cost. You can also use your medical aid if available. 

Academic and course related enquiries:

Please visit your Faculty Student Advisor (FSA).

Get a link to the FSA's here

We wish you all the best during this challenging time. Focus on progress, not perfection!

If you need emotional support, please reach out to us. 

Kind regards

The SCU Team 


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