Student Counselling Unit

Welcome to the Student Counselling Unit (SCU)

Did you know...The SCU has launced a Podcast series!
See infomation below to find the link to this interesing Podcast content

Dear Student,

We are happy to announce that we are actively servicing students during the COVID 19 lock-down period.

We know this is a difficult and challenging time for students and we would like to invite you to reach out to us if you need emotional support. 

Contact and enquiries: 

  • You can email us at [email protected]
  • Send a short message, leave your student number and cell phone number and we can set up an online appointment.
  • Alternatively, you can call us on 012 420 2333 and we will be in touch.  

During the lock-down period, we offer a telehealth service in the form of e-therapy sessions using whattsapp video call or zoom. 

These services are rendered within the regulations promulgated by the Health Professions Council of South Africa (HPCSA), the professional body where all our staff are registered. 

Many students have successfully engaged with our staff in these platforms. We offer therapy, can do referrals, as well as career counselling and career assessment.

The service is free to all registered students. 

We would like to urge all students to keep informed during this time, but to limit your exposure to fake news and sensationalist publications. Just follow the notifications and updates on the UP website for the latest official information on the national regulations and the pandemic. 

Students are also invited to visit our "Contact us" page as well as the "Self-help material for students" tab. Here you will find links to many other usefull resources.

The UP careline is available to students every day and even after hours and weekends.

  • Please call 0800 747 747 to talk to a counsellor.
  • The careline also serves as our crisis support line after hours and wekends, when our offices are closed. 

Please be advised that another resource exists to assist students with mental health related topics and counselling. HIGHER HEALTH in the Post Schooling Education Sector now has a dedicated 24-hour toll-free helpline for addressing the mental health and psycho-social support needs of our students and staff.

How to access the 24-hour HIGHER HEALTH PSET helpline: Toll-free call 0800 36 36 36 or SMS 43336

Medical consultations:

Please visit the Student Health Services webpage. Their contact is 012 4202500 or email [email protected]  A doctor is availbale to consult with students. Please make an appointment at Loftus Medical: 012 072 0032 or email: [email protected] or whatsapp: 076 880 7678. The doctor is also available on whattsapp: 061 542 4696 or email: [email protected] Please provide your student number, name and cell phone number. Consultations are free, but medication is at your own cost. 

We wish you all the best during this challenging time. Focus on progress, not perfection!

If you need emotional support, please reach out to us. 

Kind regards

The SCU Team 


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