Contact us


  • During the COVID 19 lock-down period, the Student Counselling Unit is still actively servicing students. 

  • You can access informal counselling services by phoning a counsellor on 0800 747 747 or sending an sms to 31393.  This will take the form of a telephone conversation.  A supportive registered counsellor will assist you with your enquiery or concern, offer advice if possible and even call you back to check in on you, if that is what you need.

  • To request more formal individual psychotherapy, please send an email to [email protected]

  • Leave your name, student number, a cell phone number and a short message - we will be in touch.

  • Please allow for some time for a response to your email request. We attend to requests for services every day, and your email will be answered. 

  • Again just a reminder to include your UP student number and a cell number in all service requests.  

  • Remember that if you need to talk to someone immediately, it is advisalble to call 0800 747 747. A supportive counsellor will be on hand to take your call and advise you on the best way forward.  You can call day or night, every day of the week. 

  • See the bottom of this page for the contact details of various other service providers available to students, as well as EMERENCY CONTACT numbers. 

Currently all our campus offices are closed and our services are online. However, as soon as we are allowed back, this is where you will find us!

Hatfield Campus

Where on Hatfield? 

  • Find us next to the Student Centre / TuksFM and opposite Tukkiewerf Entrance

  • You are welcome to direct any enquiries regarding the services we offer at reception

  • Email for enquiries regarding our service: [email protected]

How to make an appointment on Hatfield?

  • Tel: 012 420 2333

  • Office Hours: 07:30 - 15:30 ​

Groenkloof Campus

Where on Groenkloof? 

  • Letlotlo Building

  • Room 1-28 

  • Tel : 012 420 6240

  • Located across from Ed's Café

How to make an appointment on Groenkloof?

  • There are two sessional consultants on Groenkloof Campus available by appointment from Monday to Thursday

  • Ms Ronél du Toit, Counselling Psychologist

    • You can schedule an appointment for Mondays and Wednesdays from 08:30 to 15:00

    • E-mail her at r[email protected] for an appointment, or

    • SMS her on 082 5685 793 for an appointment

  • Ms Alexandra Norton, Counselling Psychologist

    • You can schedule an appointment on Tuesdays or Thursdays from 08:00 to 14:30

    • Email her at [email protected] 

Prinshof Campus

Where on Prinshof?

  • Tshwelopele Building
  • Level 3

  • Rm 3-12

How to make an appointment on Prinshof?

  • The sessional consultant is Mr Sikander Kalla, Clinical Psychologist

  • Send an email to email to [email protected]  

  • He consults on Tuesdays and Thursdays from 08:00 to 18:00

Mamelodi Campus

Where on Mamelodi?

  • Itsoseng Clinic

  • Administrative Building

  • Ground Floor

How to make an appointment on Mamelodi? 

  • The sessional consultant is Ms Nthabiseng Ramothwala, Counselling Psychologist

  • She is available on Tuesdays and Thursdays from 09h00 to 16:00

  • Email her at [email protected] 

  • Tel: 012 842-3515

Onderstepoort Campus

Where on Onderstepoort? 

  • Student Health Clinic

  • Room 1-51

  • Arnoldt Theiler Building

How to make an appointment on Onderstepoort? 

  • The sessional consultant is Dr Malebo Mashaba , Clinical Pyshologist

  • Appointments available Tuesdays and Thursdays from 08:00 to 18:00, and on certain Mondays from 08:00 to 15:00

  • Email: [email protected]

  • She will respond during office hours

Did you know?

There is a 24 hour mental health crisis service available on all campuses

  • For 24 hour assistance

  • Psychological emergency

  • Gender Based Violence 

  • Other Trauma

Please phone the UP Careline at 0800 747 747 for emergencies or for after hours assistance
  • This is a 24hour telephone counselling service

  • You will be transferred to a counsellor on the SADAG-careline

  • You can also SMS 31393 for a call back

  • Please do not hesitate to use this number for psychological emergencies and the reporting of gender based violence

For 24 hr Security Services and physical emergencies / assistance

  • UP Security Services 0800 006 428 / 012 420 2310

  • This number is on the back of your student card

See other important contact information on the diagram below

Published by Hanle Kirkcaldy

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