Statement of Account

How to view the account:

  • If you are a first-time user of the UP Portal, go to  https://www.up.ac.za , click on My UP login (top of screen)    Log in with your UP portal username and password.

An amount indicated by a minus (-) indicates a balance due to you.

Option 1 - suitable for PC/laptop                     

  • In the Student Centre, Click the UP Student Centre Tile. 
  • On the next page under Finances, click the Student Finances link. 
  • On the next page, click the Tuition Account link.  Use the View/Print Details option to view the full details of the account.    
  • Please ensure your browser allows pop-ups
  • The document will download in PDF format to your downloads folder.  It may first load into a new tab in your browser when using a PC/laptop.  After it has loaded, you can then choose “download” to download it onto your device.

Option 2 – suitable for phone/tablet

  • In the Student Centre, Click the Student Financials Tile. 
  • Select Account Summary View from the menu panel on the left.  Use the View/Print Details option to view the full details of the account.   
  • Please ensure your browser on your phone allows pop-ups
  • The document will display on your device screen.

 

Account due dates:

Statements of accounts are regularly mailed from March onwards to the email address indicated on the account display.  The account email address can be changed by the registered student in the student portal. 

How to change the account responsible email address  

  • In the Student Centre, Click the Student Financials Tile. 
  • Select Person Responsible for Account from the menu panel on the left. 
  • Change the Fee Guarantor Email
  • Click the Save button

 

  • For address changes, students can update it on the portal, or contact their Faculty Administration for assistance.
  • It is the responsibility of students to check their accounts for correctness.
  • Accounts are due by the dates indicated (30 April: 50% of the account and 31 July: 100%) even if a statement of account is not received by mail.  Shortly after registration, the accounts will be available on the UP Portal. Please see when to pay what tile in the Fees and Funding brochure.
  • Failing to comply with this policy, students will be allowed to write tests/exams, but the results will be blocked until 50% (half) of the account is paid as at 30 April and 100% (full account) 31 July. Once paid, the financial hold lifts and access to results is granted.  Notification of a supplementary exam will never be blocked and will always be available to the student, regardless of the outstanding amount.
  • Residence and meal fees should be visible on the account towards end of February.
  • Non-receipt of a statement is not an acceptable excuse for the non-payment thereof.
  • Holds on account: www.up.ac.za/online-registration/article/2183135/holds

 

Discounts:

Students or parents intending to pay by the end of April in order to get an early payment discount (2,5%) should access the UP Portal (Student Centre, Finances) to see their latest updated student account and discount amount. Accounts may change at any time during the year.  Please view the 2,5% Discount tile for very important details.

 How to view discount:

Option 1 - suitable for PC/laptop                     

  • In the Student Centre, Click the UP Student Centre Tile. 
  • On the next page under Finances, click the Student Finances link. 
  • On the next page, click the Student Finances tab. 
  • On this page, click the Discount Display link.  

Option 2 – suitable for phone/tablet

  • In the Student Centre, Click the Student Financials Tile. 
  • Select View Discount from the menu panel on the left

 

Banking details:

EFT payments may take up to 5 days to reflect.  Payments made at our cashiers are activated the same day. Please view the Bank Detail tile for more information

 

Achievement awards:

Please see the Funding part of the Fees and Funding brochure.  The awards are handled by our Study Financing department and should be visible on the account by end of March.

 

Payment arrangements: 

We do accept payment arrangements.  Please view the Payment Arrangements tile for full information on acceptable payment arrangements.

 

SMS communication:

SMS communication is strictly sent to the number provided by the enrolled student.  We understand that parents/sponsors might not be comfortable with some of the rules, however, a large amount of communication goes out from various departments and it is currently directed only to the enrolled student.

 

Account in arrears:

Should students fail to comply with the regulations regarding the payment of their accounts, the Council of the University of Pretoria may:

  • withhold examination results/your academic record;
  • refuse registration for the following term;
  • deny the student admission to accommodation in residence;
  • deprive the student of the right to a certificate of conduct;
  • withhold a degree/diploma certificate;
  • report the outstanding debt to the National Credit Regulator;
  • pursue legal action to recover debt.
  • levy interest on the outstanding amounts at a rate equal to the prime interest rate as at 1 February of the year concerned

 

 Full financial information:  https://www.up.ac.za/student-fees

 

Published by Sean Booysen

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