Support & Infrastructure

Overview

UP IT Services offers a comprehensive range of client support services, including desktop and laptop support, as well as access to site-licensed software, applications and shared infrastructure such as the wired and wireless networks, telephony, storage, server hosting, and data centers.

Available To

UP campus community and Guests.

Benefits

Get help with all aspects of desktop and laptop computing. We can help you with purchasing, protecting, using, and resolving your computer or laptop incidents.

A standard framework of infrastructure/architecture allows for cross-platform integration and interoperability delivering sustainable IT services for the University.

Key Features

IT professionals are available to assist at the UP IT Service Desk via phone, e-mail, and walk-in locations.

We offer a full range of services to help you with desktop and laptop computing, including technical support and access to site-licensed software.

The campus network provides a reliable, high speed backbone for interconnecting for both wired and wireless devices.

Service metrics

User experience and statistics as defined by each service.

Requirements

Individual service descriptions will mention specific requirements such as costing, entitlement, approval etc. 

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Published by Zama Mthembu

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