Making a positive difference one person at a time – Impact factor by association.

To serve people is to serve God, serving God through serving people; “People oriented department”  - BATHO PELE-UBUNTU - MENSE EERSTE - PEOPLE FIRST and empowerment is the road to success!

Mission:

• The ENT Department at SBAH Hospital aims to promote and protect health and train our people to make a positive difference. 

• We empower the educationally disadvantaged community of South Africa by uplifting and maintaining professionalism, accountability, responsibility and good communication among our staff and students and patients. 

• We offer a high class, internationally recognised teaching and training programme. 

• We promote high quality, scientifically relevant research at all times, published in peer reviewed journals. 

• We strive to always render efficient patient care using a service improvement plan and treat our patients as our clients in a business plan model. 

• We are committed to the provision of affordable, accessible, sustainable and quality health care for all our customers by uplifting the “Batho Pele” principles and following the 5 “C’s” (caring, cleanliness, competence, communication and cost effective). 

Our Strategic Goals:

• To teach, educate and train (empower).
• To do research and publish.
• To render quality health care services.
• To improve accessibility to quality tertiary (specialised) health care services.
• To establish and implement an HIV/AIDS management programme with surgical outcomes.
• To focus on innovation improvements – clinical, device development. 

MAJOR AREA OF THRUST IN THE COMING 5 YEARS:

 A. HUMAN RESOURCES 

• Empowerment/Accessibility: Redress of employment equity. 
• Employment equity: equal opportunity for all, appoint on merit 
• Observation of Employment Equity Act on a regular basis. 
• Good communication and regular monthly meeting of staff, nurses, cleaners, registrars, management and consultant. 
• Performance management agreement and appraisal. 
• Career pathing, personal development training. 
• Academic portfolio, registrar/consultant. 
• Successful qualifications within record time. Best trained specialists. 

B. SERVICE RENDERING

• Specialized area of Excellence: Tertiary and Quaternary Centre of Excellence
• Service improvement plan 
• Specialized clinics: HIV, Allergy, Otology, Voice, Genetics, General ENT. 
• Modern equipment and instrumentation; clinic, wards, theatre. 

C. TEACHING, EDUCATION, TRAINING

• Regular workshops and in-service training for staff and students. 

• Specialized areas of expertise
  • Head and Neck Oncology – Laser surgery, Epidemiology 
  • Allergy 
  • Faciorhinoplasty 
  • Otology, Otosclerosis, old age hearing loss, sound protection, noise induced hearing loss. 
  • Voice professional 
  • Neuro-otology and balance 
  • Rhinology endoscopic surgery. 
  • HIV/AIDS in ENT manifestation - surgical outcomes, healing, complications and others. 
  • Genetics in ENT head and neck. 
  • Cochlear implants – disadvantaged patients. 

D. RESEARCH, INNOVATION AND PUBLICATION

• Departmental research teams have access to a secretary, statistician and quarterly research assistance in the department. 
• Encourage aggressive research in the unit by registrars, medical officers, and consultants. 
• Cutting edge research in ENT of national and international credibility. 
• Regular publications (minimum of 4 a year, 1 every 3 months.) 
• Innovative medical designs in interventional surgery and devices in ENT fraternity. 
• Regular in-service workshops: endoscopic sinus surgery, temporal bone, balance, tracheostomy care. 

E. ADMINISTRATION AND INTERDEPARTMENTAL RELATION

• Efficient administration equals a wel run department. 
• Delegation, responsibility and consultation management style; everybody is very valuable and is a leader in this department. 
• Clearly defined job description. 
• Website development and management. 

F. FINANCIAL AND RESOURCE MANAGEMENT

• Budgeting and financial management committee (clinical business unit). 
• Fundraising with workshop and seminars to maintain. 
• Departmental equipment team; overseeing proper usage, maintenance and cost effectiveness. 
• Cost effective departmental management principles. 

G. TEACHING + TRAINING

• Highly competent and excellent students, specialists for African, international and national ENT medical problem conditions. 
• Training and empowerment of health professionals is our pride. Solutions to the needs of the country: shortage of specialists – ENT and undergraduates – and doctors.