As South Africa commemorates Youth Month, the University of Pretoria (UP) is recognising and celebrating young professionals who exemplify leadership, service excellence and a deep commitment to the values of our institution. Among them is Julia Mamabolo, Head of UPOnline Student Support, whose work continues to enhance the student experience in the University’s online programmes.

At just 28 years old, Mamabolo has established herself as a dependable and diligent member of the UPOnline Systems and Student Administration division. She plays a pivotal role in overseeing key student functions, including applications, admissions, registrations and student finance queries – ensuring that students are supported at every stage of their academic journey. Known for her calm and solutions-focused approach, she is respected by colleagues for her ability to manage complex responsibilities while keeping operations running smoothly.

“I grew up in a small village called Segopje in Limpopo, where I spent most of my childhood,” she says. “I later moved to Pretoria, where I completed my high school education at Ed-U-College Secondary School.”

She credits her family for instilling a deep respect for learning. “Education and hard work were emphasised at home, as my grandmother was a teacher and my grandfather a principal. I believe that is what fuelled my love for learning.”

That appreciation of learning has shaped her approach to her work. “As a professional, I’m someone who is committed to continuous learning and self-improvement in order to stay adaptable in a fast-changing environment,” she says. “I have learnt that it is important for me to be open-minded and to learn from other colleagues. It’s amazing how just one word from a colleague can help you solve a problem or inspire you to improve processes that are in place.”

Outside of her role at UP, Mamabolo maintains a variety of interests that help her stay balanced and focused. “The gym is my go-to space to reset, recharge and support my mental health. Besides the gym, I enjoy a good book, painting and writing poetry. I would also like to travel more in the future.”

When reflecting on the impact of her role, she says: “One of the most rewarding moments has been seeing the full journey of a student – from the beginning of their journey as an applicant to a UPOnline programme to later graduating as a proud alumnus of the University of Pretoria. It is encouraging when the students describe their journey as worthwhile and fulfilling. That, for me, is the goal: for every student to have a seamless academic experience with the necessary support in place when they require it.”

Mamabolo also offers advice to fellow young professionals looking to make a difference in higher education or student support: “Be teachable. There is a saying that nobody knows everything, and I believe that wholeheartedly. Gaining knowledge doesn’t just enrich you personally, but it will also help sharpen your problem-solving and critical skills, helping you grow in whatever role you hold. I also believe that respect for your colleagues and for the broader community goes a long way. No interaction is ever too small or insignificant.”

She is inspired by a Sepedi proverb that has stayed with her: “Dimpša tše pedi ga di šitwe ke Sebata,” which translates to “Two dogs are not defeated by a beast”. 

“The proverb means that many hands make light work. I believe that in any role, collaboration is essential to success,” she explains.

As South Africa reflects on the strength and potential of its youth this June, Julia Mamabolo’s journey is a reminder of the impact that passion, purpose and persistence can have – not only on a career, but on the lives of countless students whose paths are made smoother because of it.