Frequently Asked Questions

Q: How does COES contribute to online education at UP?

COES provides learning design guidance to UP faculties and offers UPOnline programmes, making online learning accessible to students from anywhere in the world.


Q: Where is COES located?

COES is located in the Graduate Centre on UP's Hatfield Campus.


Q: How can I contact COES for information?

You can contact COES through the provided contact details or fill out the contact form in the Contact Us section.

Q: Are UPOnline programmes fully online?

Yes, all UPOnline programmes are fully online. Students will need computer literacy and a stable internet connection to participate fully.

You won’t ever need to travel to any of the physical campuses of the University of Pretoria to attend class. All your study materials will be available through the learning management system (Blackboard/clickUP).


Q: What programmes are offered through UPOnline?

Please refer to the UPOnline web page for programmes offered.


Q: How are UPOnline programmes different from traditional face-to-face programmes?

UPOnline programmes offer the same level of rigour and engagement as traditional classrooms but with the added benefits of flexibility, accessibility, and personalised learning.


Q: What are the benefits of studying through UPOnline?

  • With multiple start dates a year, you can start whenever it’s convenient for you. 
  • UPOnline students only pay for the module/s they register for, making it easier to manage study costs. 
  • With UPOnline, you can learn from anywhere, anytime, fully online. There is no need to travel to a campus for classes or pay for accommodation. You can further your studies while you work, all from the convenience of your own space.
  • UPOnline graduates receive a fully accredited qualification from the University of Pretoria at the end of their studies. With UP behind your name, become more employable and enjoy greater career prospects.


Q: What is the duration of UPOnline programmes?

The minimum duration for UPOnline programmes is two years.


Q: Are UPOnline programmes accredited?

Yes, UPOnline programmes are accredited by relevant accrediting bodies to ensure they meet established educational standards. For specific South African Qualification Authority (SAQA) ID numbers, please refer to the individual UPOnline programme pages.


Q: What are the start dates for UPOnline programmes?

UPOnline offers multiple start dates throughout the year, depending on the specific programme. Some programmes follow a 6-intake schedule, while others have a 5-intake schedule. You can view the exact start dates for your programme on the programme specific information page, or they can be requested during the registration process.


Q: Who do I contact with any UPOnline enquiries?

The contact details for the call centre are available at the bottom of the specific programme page: Enquiries about the programme.

Remember, though, applications must be submitted at least two weeks before a start date. Any applications received after this deadline will only be considered for the subsequent start date.

Q: How does COES support faculties in online teaching?

COES provides funding, a structured timeline for module development, personalised training, access to specialists, and support for lecturers.


Q: What support systems are available for UPOnline students?

Students receive support through online discussion forums, access to resources, and dedicated technical support.

UPOnline students can access various tools to support their studies and stay connected, including the UP Management System Learning, UP Gmail, and UPOnline Self-help. These resources help make the online learning experience better and more accessible.

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