Staff Computing services

During the lockdown IT Services will still be accessible to Staff through the following communication channels:

• IT help desk: [email protected] / 012 420 3051. Working hours are from 07:00 to16:30. A standby service is available from 16:30 to 22:00.
• Service Management Automation Portal: https://upsmax.up.ac.za

Please note that disruptions and constraints to the service may occur

• All IT support will be provided via TeamViewer and telephone; this requires internet connectivity.
• Should your call be disconnected, please send an email detailing the issue you are experiencing.
• On-campus support for staff will be offered on an appointment basis only.
• Supply (provisioning) and installation of new computing equipment for staff will be done only on the respective UP campuses.
• Computing equipment failure can be repaired on an appointment basis only on the respective UP campuses.
• Office365 is available for all staff for use on personally-owned devices; please find the “how-to” guide below.
• The zero-rated UP Connect portal also applies to cover all UP applications used by staff.

Please consult the following links for more information:

• How to secure your personal Wi-Fi router
• Global protect vpn installation guide
• UPconnect portal user guide
• ITS Service catalogue
• Office 365 installation guide