Student Support

Student support

The University of Pretoria is well aware of the fact that studying as a distance education student while working full time is a difficult road to travel. It has, therefore, developed extensive academic support structures to help students succeed in their studies. These structures include the orientation session, online tutorial support, short academic contact sessions, tutorial letters, assignments, e-library facilities, SMS messages and an enquiry call centre service.

Learning material

Once students has enrolled for a programme they will gain access to all learning resources online on the ClickUP system.

Assignment and assessment guidelines

In order to further support students in their studies, the University provides guidelines per module online. These guidelines are aimed at giving students support in completing assignments and provide more information regarding assessments.


Students must complete and  submit  assignments  online  according to the due dates stipulated in each module. The submission of all applicable assignments in each module is compulsory for admission to submit the final assessment (Assignment 3)

Communication by SMS

The University makes extensive use of SMS technology to communicate information to students. SMSs are sent out to remind them of due dates for assignments, and any other important information.

Admin Booklet

Students have access to one administration booklet. The Admin Booklet can be accessed by students digitally on ClickUP from the start of their studies. This booklet contain detailed information about administrative and logistical issues.


Each module has a dedicated e-library page, which provides access to all resources required to complete learning activities.

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