A familiar presence at the Graduation Centre on the University of Pretoria's (UP) Hatfield Campus, Simla Bhawanipersad is the welcoming face of Comprehensive Online Education Services (COES), adding a personal touch to an office focused on fully online learning. Bhawanipersad, Senior Management Assistant and Administrator of COES, embodies dedication and agility while playing a central role in the directorate's activities.

With 14 years of experience at UP, 13 of which were spent in the Department of Institutional Planning before joining COES in April 2024, Bhawanipersad has cultivated a reputation as a dependable "doer". Her knack for getting things done has made her an indispensable part of COES, as she is often the first point of contact for stakeholders engaging with COES and its UPOnline programmes. 

Heartbeat of COES

Bhawanipersad provides vital support to COES Director Prof Linda van Ryneveld and the entire team through her various responsibilities, from managing administrative tasks to ensuring coordination across different departments.

"My goal is to ensure everything runs smoothly so the team can focus on making a difference in online education. Supporting the team isn't just my job; it's my way of contributing to the success of fully online learning at UP."

COES colleagues describe her as the glue that holds the team together – someone who ensures every detail is accounted for and every challenge is addressed with calm determination.

Prof van Ryneveld says Bhawanipersad's ability to adapt quickly and manage complexities is invaluable. "Her organisational skills and proactive mindset allow COES to operate smoothly in its mission to deliver world-class online education. Her efforts ensure the team can focus on fully online learning excellence, knowing the logistical and administrative tasks are in expert hands."

With Bhawanipersad as the face and voice of COES, the team is poised to continue delivering transformative online learning experiences that expand access to quality education for students everywhere.