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FAQ

Using Wireless

The Service Set Identification (SSID) of the University is a 32-character alphanumeric key, uniquely identifying a wireless Local Area Network (LAN) across all campuses of the University with WiFi capability. 

The following SSIDs are configured for UP wireless network: 

SSID

Usage and services

TUKS

 Official UP wireless SSID for all students and staff members.

 

 - All learning systems that can be accessed via the UP Intranet is availble throught this SSID.

 

 

 TUKS-GuestGuest             

 Official UP wireless SSID for conference attendees and guests.

 

-  Sponsored guests – pre registered by sponsor on PeopleSoft HR for a limited period. The normal staff/student authentication will be followed and access will be granted to the Internet.

- Ad hoc day guests – self register via a captive portal on Aruba ClearPass Guest System. The guest will receive the password via e-mail message. Access will be limited to 200MB data usage at a rate of 1 Mbps and will expire at 06:00 the next morning. Between 0:00 and 06:00 the restrictions will be lifted. These guests will only be granted access to the internet.

- Conference guests – pre-ordered service via the service catalogue (see ling below). One username and password will be supplied for the whole group. Rate restrictions will be applied at ITS’ discretion. These guests will only be granted access to the internet. 
 

 

- Conference WiFi coverage (for areas with WiFi capabilities): Conference organisers may request this service from the https://upnet.up.ac.za/SRC/secure/main.jsp) and specify the duration of the conference.

 

 

 

 

eduroam

- eduroam (education roaming) allows users (researchers, teachers, students, staff) from participating institutions to securely access the Internet from any eduroam-enabled institution. The eduroam principle is based on the fact that the user's authentication is done by the user's home institution, whereas the authorisation decision allowing access to the network resources is done by the visited network.


Some basic setup instructions:

1.      Activate the Wi-Fi on the device

2.      Browse the available networks

3.      Select "eduroam"

4.      Enter your Username and Password (as used at their home institution/ at UP it will be e.g. [email protected] and Portal password)

5.      Click "Connect"

 

End-users will only be able to use eduroam if their institution provides electronic identity (e.g. account for network access). End-users need to contact their administrator and ask for an account.The end-user (or their network administrator) will have to configure their computer / device to enable eduroam access.eduroam is free for its users, there is no charge for eduroam use world-wide. The providers of eduroam hotspots make the service available to benefit all members of the research and education community.

eduroam uses open standards to enable cross platform uniform access. This means that eduroam works on Windows, Linux, MAC OS, and even Windows CE.

End-users need to check with their organizations' IT helpdesk for assistance regarding device settings in the first instance.

More information about eduroam is available on the following website:

The following video-clip provides an easy explanation about eduroam:

https://www.eduroam.org

https://www.youtube.com/watch?v=TVCmcMZS3uA

UP Staff may request assistance by calling the ITS Help Desk (012 420 3051) and open a request.

 

   
 

- Author Dr W Beeken
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Last edited by Catharina van ZylEdit