News from the web office

Some of the key areas for academic departments where content updates are required are the following: Academic programmes, timetables, lecturers and their associated classes, research outputs. If you get all your info in order, 2012 visitors to your site will be able to get a flying start.

Need help with your website? Have a question about digital strategy? 
 
The Web Office is here to help you. 
 
We have just launched an online helpdesk function that is designed to make your live easier.  If you have a request or a query, need help in the admin tool or need training, you can now log a ticket on the Web Office helpdesk.
 
There are two ways to log a ticket : 1) you can go on to /support.mediaps.co.za/ directly or you can go via www.up.ac.za/weboffice and click on the button that says: Need help? Log a ticket. 
 
The ticket will then be assigned to one of our staff members and you will receive feedback within one working day.
 
Now how does this make my life easier, you ask? Well, the system keeps you in the loop and you can track the status at any time. You will receive a mail to inform you if your ticket has been assigned to someone specific and you will be able to view your ticket and the replies from our office.
 
We have been working hard to make your web experience a more pleasant one.
 
Please see helpdesk and ticket tutorial or click here for a Power Point / PDF document on how to log a ticket for web help. For more information on how exactly this works,  contact the web office on 012 420 4370 and we will gladly explain the system to you.  
 
Training Guide 2012

We are proud to announce we have a new training guide. The new training material will also make your life easier as you will now be able to view training material on the following subjects:
 
The Basics:

• How to login       
• Understanding the FCK editor   
• How to insert a link   
• How to insert a image/ picture     
• How to insert a table      
• How to add a new page                   
• How to edit a existing page   
• Ordering of pages             

• Adding a news module
• Adding a news article
• Conference Module
• Adding a RSVP module and a event
• Adding a gallery module and galleries

• News Archive
• How to log a ticket for web help 

The training material is available in a PowerPoint slide show or if you want to print it, in PDF. The training material will make it easier for you as a web user to familiarise yourself with the web admin tool.  Click here to view
 
We hope that you enjoy our new training material and remember that we value your input, so let us know if there are other topcis you want covered by the training material.

Web training sessions for 2011
 
Here are the dates remaining for the remaining training sessions this year.
 
Training sessions take place on a Wednesday and you can RSVP for the training session at the following link: http://web.up.ac.za/training
 
The web training sessions take place at the web office and we can accommodate 6 people at a time so please be sure to RSVP for the session you want to attend:
 
Dates                         Time        Venue
Wednesday 19 Oct   14h00    Old Chemistry building office 1-3.16
Wednesday 26 Oct   13h00    Old Chemistry building office 1-3.16
Wednesday 02 Nov   10h00    Old Chemistry building office 1-3.16
Wednesday 09 Nov   13h00    Old Chemistry building office 1-3.16
Wednesday 16 Nov   10h00    Old Chemistry building office 1-3.16
Wednesday 23 Nov   13h00    Old Chemistry building office 1-3.16
Wednesday 30 Nov   10h00    Old Chemistry building office 1-3.16
 
So if you are just starting out as a new webmaster, feel rusty or just want to attend a training session to familiarise yourself with the website again, RSVP for the session you would like to attend.
 
Kind regards
The Web Team