Soft skills including communication, conflict management and negotiation skills for veterinary nurses. Self-awareness, self-management, social awareness, professionalism and relationship management. Cultural diversity. Information management. Practice management for veterinary nurses, including relevant marketing, promotion and sales, human resources management work place discipline, rewards for good work performance and application of the Labour Law in the work place, strategic client service and management, compassion fatigue and its components. Continuation of a portfolio as evidence of learning.