Student Computing Services

We offer IT support to all registered UP students.  

Please consult the table below for more information.  Please note that in addition to the services listed below General IT Services will still be accessible to students through [email protected] or 012 420 3837

Clickup exam support for students 

 General information guides:  

Service Area Service Description Software & Guides Email Contact
Student BYOD and Laptop support Support for students using their own laptops or tablets/laptops received from UP.
Device support; Operating system problems; Hardware problem diagnosis; UP related software installations.

Some helpful information:

[email protected]
Open Labs User account and password support for UP portal; ClickUP; Gmail   [email protected]
Mining Industry Study Centre Support services dedicated to clients of the Mining Industry Study Centre / Engineering students.

Installation assistance for the following software:

  • Ansys
  • Solidworks
  • StarCCM+
  • FloEFD
  • Python / Jupyter
  • SAM queries (JPO students)

Link to download software

ftp.ee.up.ac.za/local

[email protected]

or

[email protected]
Informatorium Support services dedicated to the School of IT, Department of Statistics, and other clients of the Informatorium.  

Installation assistance for the following software:

  • SAS
  • SPSS
  • Rstudio
  • Python
  • AtlasTI
  • Gerber Accumark
  • ArcGIS
  • FreeCad
[email protected]
IT Labs (AIM Clients) Support services dedicated to AIM; INF and other clients of the IT Labs facility.
SAM (AIM students); Pastel; MiEbooks support.
  [email protected]
Veterinary Sciences IT Labs Support services dedicated to Veterinary Sciences Students. Software installations and general account support.   [email protected]
Groenkloof IT Labs Support services dedicated to Education students and clients from the Groenkloof IT Labs.  Software installations and general account support.   [email protected]
Medical Sciences IT Labs Support services dedicated to Medical Sciences Students.
Software installations and general account support. STATA installations.
  [email protected]
Mamelodi Campus IT Labs Support services dedicated to clients of the Mamelodi IT Labs. Software installations and general account support.   [email protected] 
Library Computing Support for Library Student Computing clients; EndNote installations.   [email protected]
Residence Computing Support for Residence students making use of IT labs located in Residences.   [email protected]
Published by Srinivasu Nadupalli

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