Module code | VPL 511 |
Qualification | Undergraduate |
Faculty | Faculty of Veterinary Science |
Module content | This module deals with business management including basic financial reporting and development of a business plan. Marketing, promotion and sales are studied in terms of marketing oneself and one’s business. Human resources management are approached from the perspective of staff recruitment and retention, work place discipline, as well as recognition and rewards for good work performance and application of the Labour Law in the work place. The module is concluded with strategic client service and management that will focus on client satisfaction and dissatisfaction, approaches to deal with different categories of clients and compassion fatigue and its components. |
Module credits | 8.00 |
Programmes |
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Prerequisites | VPL 401. |
Contact time | 3 lectures per week over 14 weeks, 9 other contact sessions for 1 week |
Language of tuition | Module is presented in English |
Department | Veterinary Tropical Diseases |
Period of presentation | Semester 1 |
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