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Resolving student problems: Communication channels

Communication Channels to resolve student problems: Academic Issues

The Student/Class Representative reports the academic issue to the either the Lecturer, Head of Department or the Dean of the Faculty or the Director: Student Affairs, who will escalate the issue to the Vice-Principal or Registrar.

Alternatively, the Student/Class Representative can report the issue to the SRC Representative, who in turn will escalate the issue to the Director: Student Affairs, from where it will be resolved by the Vice-Principal or Registrar.

Communication Channels to resolve student problems: Non-academic Issues 

The Student reports the issue to the SRC Representative who will escalate the issue to the Director: Student Affairs from where it will be resolved by the Vice-Principal or Registrar.

Alternatively, the Student can report the issue to the Director: Student Affairs and the issue will be resolved by the Vice-Principal or Registrar.