Frequently Asked Questions

Dear User

This FAQ page only has questions and answers regarding registration and online registration; if you need information regarding other matters please download the University of Pretoria's 2017 Fact Finder, Regulations and Rules document as it is more comprehensive.

Search for specific keywords:
Search for a specific topic:
Frequently Asked Question for Registration
 
Academics+ Expand

Q: May I register for two programmes concurrently?

With the permission of the Dean/Deans concerned, a student may register for a degree, diploma or certificate and another degree, diploma or certificate, whether undergraduate or postgraduate, simultaneously, subject to the regulations applicable to the programmes in question and to any other stipulations the Dean/Deans may prescribe on the condition that there shall be no overlap in the course content of the first degree, diploma or certificate and the second degree, diploma or certificate. Such a concession may be withdrawn by the Dean/Deans concerned if the student does not perform satisfactorily.

 

Q: Where can I obtain a proof of registration?

Once you have registered, the Proof of Registration will be emailed to your Tuks email address, e.g. “[email protected]”, or you can download and print/reprint it on the UP Portal from the UP Student Centre.
Access cards+ Expand

Q: When and where can I get my student card?

From the 18th of January until the 6th of February 2017 students may collect their student cards from the University Sports grounds (LC de Villiers) 48 hours after registration. After the peak period (10th of February 2017) students may collect their access cards at the Student Service Centre as from 48 hours after registration, but prior to the commencement of lectures. Positive identification (Old student card, ID document, ID card, passport or Driver's Licence) is required for card issuing. You must also provide your proof of registration in order to receive a student card. This document is emailed to you upon registration and can also be accessed on the UP Portal (UP Student Centre). The Cards Division will accept an electronic version of the document on your smart phone, tablet or laptop. Student cards will not be issued to third parties. Your first student card is issued at no charge. Should you however misplace, damage or lose your card, the cost of a replacement card is R50.00.

 

Q: Do I need documents to receive my student card?

Students may collect their access cards at the Student Service Centre (Hatfield Campus) or at the Groenkloof, Mamelodi, Onderstepoort or Prinshof Campus if applicable as from 48 hours after registration, but prior to the commencement of lectures. Positive identification (Old student card, ID document, ID card, passport or Driver's Licence) is required for card issuing. You must also provide your proof of registration in order to receive a student card. This document is emailed to you upon registration and can also be accessed on the UP Portal (UP Student Centre). The Cards Division will accept an electronic version of the document on your smart phone, tablet or laptop.

 

Q: May I request to have two student cards?

For security reasons students are only issued with one student card.

 

Accounts+ Expand

Q: Why do I need to provide my sponsor/parent/guardian’s email address?

The email address is required by the University of Pretoria in order for us to keep the students’ sponsor/parent/guardian up to date with information regards a students’ tuition account.

 

Q: Into which account can I pay my fees?

ABSA Bank:
Branch: ABSA Bank Hatfield
Branch Code: 632 005
Account number: 214 000 00 54 (if you have a student number [EMPL ID])
OR Account number: 214 000 00 38 (if you have not received a student number yet)
Swift code for International payments: ABSAZAJJ
STANDARD Bank:
Branch: Standard Bank Hatfield
Branch Code: 011545
Account number: 012 602 604
Swift code for International payments: SBZAZAJJ
Reference to be used on the deposit slip:
• Your eight-digit student number (EMPLID)
• If you have not received a student number yet, please use your National ID number or Passport number (non-South African citizens).
• If you apply online, please quote your Online Study Application Number that would have been emailed to you as the payment reference (typically in the form T1234567) and pay your application fee into the STANDARD Bank account.

Admissions+ Expand

Q: What is the difference between my Application Status and Accept Status?

An application status serves to indicate which phase an application is in. Here you can track you application to see in which stage of the process it is in. Once a prospective student has been admitted to their selected study choice, the university extends an offer for the student to enrol, at this point the student can either accept or reject the offer. The accept status will reflect the choice of the prospective student.

 

Contracts+ Expand

 

Once a student has been admitted, they will be prompted to accept or reject the offer of admission. A contract will only be activated if the student accepts the offer of admission and thereafter the student is required to complete and signed the contract before registering.

Q: Where can I find my contract?

You can find your contract on the UP Student Centre page by logging into the UP portal, navigating to the UP Student Centre, under Admissions locate the Online Contract link.

 

Q: My contract seems to be inactive, I can’t click on anything, what must I do?

Please contact the Student Services Centre (SSC) for activation of contracts.

 

Q: I have handed in my contract but the Contract hold (SS3) still appears on record, should I be worried?

Upon receiving the contract, the University’s Document Management Centre (DMC) takes up to 48hours to process a contract. It may also be the case that the contract is invalid, was filled in incorrectly or not signed. To check what might be the problem please check your To do list under the UP Student Centre.

 

Q: When is a contract binding?

The contract only becomes binding once a prospective student is registered with the University.

 

Q: When must I hand in my contract, is there a due date for submitting contracts?

Contracts must be completed correctly, signed and accepted by the University before a student can register with the University of Pretoria. If this is not adhered to then the student will have a negative hold on the record preventing them from registering.

 

Q: If I don’t sign/complete the contract will it affect my admission status?

No, an incomplete contract will not change your admission status to the university; it will however prevent you from registering.

 

Dates+ Expand

 

For important dates during registration please refer these links.
Registration Schedule
Senate Appeals (See Meeting Dates of the Senate Appeals Committee)

 

Documents+ Expand

Q: I have an outstanding document, what should I do?

If you have an outstanding document that the university request you to submit, you can submit the documents by scanning them to .PDF and the upload them using the UP Student Centre Upload Supporting Documentation function see instructions.

 

Q: I submitted my scanned document but I still have a hold on my student record, how do I proceed?

When uploading a document for pertaining to registration, under the Relates to column be sure to select Online Registration if you select any other option your document will be sent to the wrong department and they will not process it.
NB: Please take not that the university will not accept scanned documents of poor quality.

 

Holds+ Expand

Q: What is a hold?

A hold is an indicator that indicates services that may be either withheld or provided to an individual. Negative service indicators indicate holds that prevent the individual from receiving specified services, such as check-cashing privileges or registration for classes. Positive service indicators designate special services that are provided to the individual, such as front-of-line service or special services for disabled students

 

Q: How does it affect me?

Hold can be positive or negative, say for example you have this hold RE1. This means that you cannot register because you have not paid the registration fee. If you have TA1, this means that you are a top achiever and might be eligible for certain privileges.

 

Passwords+ Expand

Q: What username and password must I use?

If you are a first time user of the UP Portal, click here, click on New User and enter your EMPL ID (student number) (u00000000) as Username. Type in your ID/passport number and click on “Proceed”. Please visit: click here for step-by-step instructions on how to set up your UP Portal password.

 

Technical Registration Issues+ Expand

Q: My online registration link reads “Not available or Online Registration (not available - contact your faculty)”. What is the problem?

There are three possible situations that may cause this problem:
1. It may be that the students’ application has not been updated to the Admit status. If this is the case, students are encouraged to contact the faculty they applied to.
2. It may be that the student record is not activated for the term 2016. If this is the case, students are encouraged to contact the faculty they applied to.
3. The student is an employee of UP and does not have a student and/or employee profile.

Copyright © University of Pretoria 2024. All rights reserved.

FAQ's Email Us Virtual Campus Share Cookie Preferences