Information and Knowledge Management

COURSE CONTENT

27 February 2003 17:30
Overview of Information and Knowledge Management

• The role of information and knowledge within the 21st century organisation
• The relationship between information and knowledge management
• The need for information and knowledge management in companies
• The emerging employment market for information and knowledge managers (Status of information and knowledge management in South Africa)
  
• Current problems and gaps in information and
  knowledge management

13 March 2003 17:30
Information audit

• What is an information audit
• Benefits of an information audit
• Role players and qualities of the people involved
• Critical success factors
• Guidelines for an information audit
• Audit process

24 April 2003 17:30
Legal perspectives on Information and Knowledge Management and the formulation of a corporate information policy

• Understanding of legislation and related issues pertaining to the management of information and knowledge
• Promotion of Access to Information Act
• Reasons for a corporate information policy
  
• Establishing the ground for the formulation of a corporate information policy
  • Role players
  • Critical success factors
• Principles/Values underpinning a corporate information
  policy
  
• Process for the formulation of a corporate information policy
• Contents of a corporate information policy

22 May 2003 17:30
Electronic Document Management

• Document management
  
• Records management
• Workflow
• Archiving
  
• Etc.

19 June 2003 17:30
Project management within an information environment

• Project management fundamentals
• Project management components
• Characteristics of project managers
• Tools to assist with project management
• The information and knowledge management project

24 July 2003 17:30
Knowledge Management and the development of a knowledge management strategy

• What does knowledge management mean to you?
  
• The importance of knowledge management
• Business drivers for knowledge management
• Barriers of knowledge management
• Critical success factors for knowledge management
• Knowledge management processes
• Knowledge management structures and roles
• Tools and techniques for knowledge management
• Implementation of a knowledge management strategy

21 August & 11 September 2003 17:30
Knowledge representation of information resources and information organisation for knowledge management

• Overview of indexing and classification theories in a paper-based environment
• Applicability of indexing and classification theories in the electronic environment
  • Indexes and full-text indexing
  • Glossaries, thesauri and taxonomies
  • Semantic networks and conceptual relations
  • Introduction to topic maps and basic mark-up
• Organisation and management of information systems
  
• Needs and task analysis in information retrieval system design
• Designing for usability
  
• Evaluating information retrieval systems

9 October 2003 17:30
Intranet - Theoretical background & practical project
Theory

• Internet and Intranets: definitions, technology and recent developments
• Advantages and applications of Intranet technology
• Planning for an Intranet
• Management and organisational issues
• Intranet components: software and hardware

Practical project

• Introduction to front page
• Application of:
  
  • information policy issues;
    
  • project management;
    
  • knowledge management;
    
  • representation; and
  • organisation of information
    
  • to create a complete intranet for an organisation

   

6 November 2003 17:30
New developments and trends

• Mini-conference

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In Association With Ibis Consultants

COURSE1 - IKM

COURSE2 - CI

COURSE3 - DMT